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Week 8
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March 2, 2007


FRI
2
MAR
2007

Outlook 2007: Slow as a turtle?

By Marcelo

 

    I've just got my spanking new copy of Office 2007 two days ago. I am thinking about installing it today.

 

    My biggest concerns revolve around Outlook 2007, more specifically, if it will work well with my Exchange 2003 server. I'm sure Microsoft consider this a key scenario and tested it, but you never know. So I went to the web to search for blogs, articles, forums, etc. talking about that case. I didn't find it much, on the specifics of running Outlook 2007 with Exchange 2003, but I found quite a few (angry) customers Open in a new windowcomplaining at how slow Outlook 2007 is.

 

    It concerns me a lot.

 

    Outlook is probably the most used application on my machine. I depend so much on it that it would be sad if it didn't perform well. I certainly can disable indexing and the Business Contact Manager (which some people pointed as the two primary slow down reasons).

 

     The thing with searching for information of this kind on the web is that you find clusters of people that suffered the same problem. Sometimes hundreds or thousands of people. But are those 1% of the customer base or 0.001% of the customer base? It is hard to find people praising Office 2007 or Outlook 2007.

 

     Do you have any good/bad experience with Outlook 2007? Should I install it?

 

10:55 AM | Permalink | 16 comments


Comments (16) for "Outlook 2007: Slow as a turt...
Unknown
It's not working for me on Comcast. I can send but not receive email. We called our ISP and he said all his Comcast customers in WA are seeing this. I had to have my ISP forward my email to a gmail account and then I used that to receive. Note that this is only happening with that one ISP. My other ISPs are fine. Feel free to ping me if you have any questions.
By richard - 3/2/2007 3:16 AM
Unknown
I've had Office 2007 for about two weeks now and really regret it. Outlook 2007 is totally slow...almost unusable. Other Office programs crash when Outlook is open and even IE hangs. I have been a HUGE supporter of Microsoft (also have family that work there) but this has me so crippled right now that I'm seriously thinking about a Mac instead. I just want email that freaking WORKS!!!!
By Laura - 3/20/2007 6:27 PM
Unknown
Don't do it. I have been searching for weeks. I have a high-end machine running a clean install of Vista Business and Office 2007 Enterprise. Outlook 2007 is S-L-O-W - to the point of unusable. It is $:51p CST and I can't believe how little I have gotten done today. If I try to even connect to my company's exchange server 2003, the pub folders take 2 minutes just to become VIEWABLE - God forbid you want to view a message/calendar. I have seen NO solution to this prob - I have searched everywhere. I have a high-end Vista-came-with-it laptop that has the SAME prob. There are a lot of nice features in 2007 - but you , or at least I know I can't, afford 1 or 2 minute delays in opening folders or viewing items - even in cached mode, even using every solution I have found on the web. And MS is quiet on the issue. Unbelievable.
By Glen F. - 3/27/2007 5:54 AM
Unknown
Outlook 2007 is wicked slow.. If I am typing up an email and a message comes in, I have to stop typing and wait for the message to arrive (up to a minute). Outlook 2003 I had no problems. I have to say this as I have a 5.7gb PST file... works fine ... its designed to be like that!
From what I see, the slow downs have to do with RSS feeds in outlook. I have not spent time disabling in outlook 2007 as I have not had the time to do so, but that is where the answer is. I will disable as I do not use RSS, and will re-enable once MS has a patch to fix and I decide my life is better off with RSS.
By Craig Musgrove - 3/30/2007 2:44 AM
Unknown
I've got to tell you I am experiencing the same thing with Vista Ultimate and OL2007. I'm going to try to go get my money back on the entire office suite and go back to 2003.
By Jerry D - 4/13/2007 12:21 AM
Unknown
I'm running a clean Vista install with Office 2007 on a blazing fast PC, and it is painfully slow. Worse is Outlook 2003 with CRM 3.0, which has turned my 2.0 GHz/2 GByte RAM tablet into a pig that takes minutes to boot and minutes to load Outlook (along with SQL Server Express 2005—what was MS thinking for CRM?) It seems like Microsoft has been completely infested with insanely bad programmers and worse management that have a new motto: Vista/Office 2007 ain’t done until XP/Office 2003 won’t run. I have been a long time MS fan, but their entire line of flagship products are little more than a pretty pile of festering molasses.
By Mike Guess - 5/31/2007 11:47 AM
Unknown
I turned off the Encryption under Account Settings/Security and Outlook is MUCH faster now. That's one of the main differences with 2007 vs. 2003.
By Andrew M - 8/19/2007 3:19 AM
Unknown
Encryption in Outlook 2003 was there, it just just never enabled by default.
By Victor P. - 1/7/2008 3:59 AM
Unknown
I, too, am having several annoyances with Outlook 2007.

Sometimes, at random, it will crash when I click New Message or Reply; sometimes Outlook will restart automatically but crash again when I try again; sometimes it will crash and exit and not restart automatically. Sometimes the crash is such that Outlook needs to scan the .PST file to make sure its okay, which slows Outlook down for a couple of minutes while its doing so. Sending or answering e-mail can turn into a several-step, several-minute process.

Sometimes when I'm trying to type something in Outlook, usually in an e-mail, Outlook is busy doing something else in the bankground that makes the program pause; sometimes the buffer holds onto my keystrokes so my words eventually catch up with me, and other times it does not so my words are lost and I need to retype my sentence. My CPU-monitor widget shows the CPU cycling up & down at random during these events, but I never get any explanation from Outlook about it actually doing something useful or necessary.

I appreciate all the eye-candy MS put into Office 2007, but not at the expense of the apps actually doing well what they're intended to do. Yeesh.
By B.D. - 1/25/2008 1:57 AM
Unknown
This solved my issues:
http://support.microsoft.com/kb/935400

Go to Programs > Accessories, right-click on Command Prompt, and select "Run as Administrator"

From command line type in the following:

netsh interface tcp set global autotuninglevel=disable
By norm - 2/4/2008 6:13 AM
Unknown
Thanks norm! You have saved me hours of painful waiting for Outlook to spring to life!! Works a treat now!
By DavidOpen in a new window - 2/24/2008 8:21 PM
Unknown
HI!
Outlook is fine, all you need to do is uncheck all ADD ONS and it will work fine... Tools > Trust center > Add ins > COM add ins > go

Then uncheck as many add ons and it will be A LOT FASTER.

+ there is a HOTFIX that you should install find it on Microsoft's update page.

It will still be slower than Office 03, but not much; there are a lot of functions that make up for it.
By ziga uheljOpen in a new window - 3/5/2008 5:59 AM
Unknown
I too am having issues with Outlook 2007 and BCM running on Terminal Services, Server 2003. I called Microsoft Tech support and got someone who just kept repeating the party line, "This is the Office bug # 811,471. And Microsoft is still working on it." He kept repeating that the bug is related to IM integration, and his fixed worked. For about a week.
1. Click Start, click Run, type regedit , and then click OK.
2. In the navigation pane, locate and then click the following registry subkey:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\12.0\Common
3. On the Edit menu, point to New, and then click Key.
4. In the New Key # 1 box, type PersonaMenu , and then press ENTER.
5. On the Edit menu, point to New, and then click DWORD Value.
6. In the New Value # 1 box, type Enabled , and then press ENTER.
7. On the Edit menu, click Modify.
8. In the Value data box, type 0 , and then click OK.
9. Exit Registry Editor.

Unfortunatley as soon as I started to put more users on it, it slowed to a snails crawl again. I contacted him again. First he sent me an email saying he would call me. Then I never heard from him again. (OK, maybe it's a girl I dated looking to get even) Several days later I got an email saying my money had been refunded for the support call. No explanation, just here is your money now go away. None of my emails have been answered since. Not impressed by M$ so called corporate support.

On my own I found article http://support.microsoft.com/kb/940226 that was much more helpfull then the paid support.

I've disabled all the COM's exept the BCM. It is still slow as a slug.
Ive turned off RSS Sync, and spell check while you type. This has had some improvement but it still hangs for minutes when sending or recieving emails, or dragging emails into folders. If I disable the BCM COM it is supper fast. I could disable functions like autolinking, but then why are we using a BCM? There is a point when so many functions are disabled that the product becomes useless.

My advice to anyone thinking about the MS BCM is take your money somewhere else. The cost is compairable to any third party solution and the support is terrible.
By Frank Sandor - 4/22/2008 1:55 AM
Unknown
Thanks for the info Frank and Ziga,! My users were ready to lop their laptops out of the window.

Disabled virtually all COMs and now backup to speed, to be honest we can easily live without the extra functions as they will never get used anyway! Bundled apps can save cash but not when they impact so drastically on productivity.
By Carl SharpeOpen in a new window - 4/29/2008 10:33 PM
Unknown
Here's a workaround which is *amazingly* effective for me. When Outlook 2007 on Vista freezes up when trying to save a contact or an appointment or send an email, go to the icon in the bottom right corner of the taskbar and right click. Select "Cancel Server Request." Works perfectly!
By Robby SlaughterOpen in a new window - 7/9/2008 9:54 PM
Unknown
my ms outlook 2007 is becomes very slow and I configured with ms exchange.

even when i click folder it is taking 2 minute for vieving.

Please help me , what to do ?
By chandrashekhar shetty - 8/7/2008 6:14 PM
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