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Week 20
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May 21, 2008


WED
21
MAY

My customer is bigger than your customer

By Marcelo Calbucci

 

    Last week Andrew Chen wrote an excellent postOpen in a new window about achieving critical mass for your social network.

 

    Andrew tends to focus very much in the social network aspects of the Internet, but between social network and non-social network there is something else. Something called SampaOpen in a new window.

 

    Sampa is not a social network because people don't join Sampa. Sampa is also not like NingOpen in a new window because people are not building social networks. In Sampa people are building *their* private place on the web. The basic difference on this context is that on a social network everyone is equal. Everyone creates a profile. Everyone can add content, upload pictures, edit the family tree, etc.

 

    On Sampa, the site owner is the king. People don't "join Sampa". People "join your site". Actually, that's not even true. Your friends and family are *added* to your site (like on Google Groups).

 

    There is a big difference because the cost of joining is pretty high compared to the cost of doing nothing from a visitor's point-of-view. In other words, if I tell you to join my social network you are expected to go somewhere, fill out some form, upload your avatar, pick a password, etc. If somebody adds you to their Sampa site, you are just part of it. Done.

 

    But that is just the beginning of the differences; the biggest difference is on the aspect of content creation. In any social network, be it the smallest of social networks created on Ning or on Facebook, the life blood of it is people actively participating on it, which means to update their status, to upload pictures, to write blog posts, add messages to forums, etc. If you have just one or two users doing that, the social network collapses in the dust it accumulates everywhere.

 

    On Sampa, you only need 1 motivated content creator for the site to work. All other users can happily be "passive" users, just consuming that content.

 

    The great aspects of this, is that Sampa monetizes out of content consumers (like Google Search), not content creators (like Facebook or Ning users).

 

3:07 PM | Permalink | 2 comments


Comments (2) for "My customer is bigger than y...
Unknown
So that's why social networks have millions of users while you have a few thousands?
By Kuror - 5/22/2008 2:27 AM
Marcelo Calbucci
That's probably right, although is not that simple. Being the way we are, we don't have the viral rate that a social network can have.

Now, there are just a dozen or so social networks that have millions of users. And we don't have thousands, but hundreds of thousands of users and soon to be a million. :)
By Marcelo CalbucciOpen in a new window - 5/22/2008 2:29 AM
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