I just got out of the phone with a Comcast representative that told me in all these words: "DirecTV steals from their customers. Would you have business with a company that steals from you?"
That beauty and a few more like that was what a Comcast customer service representative was telling me over the phone when I called to either cancel my service or negotiate a bundle package for my new house.
John, the guy that motivated this blog post, lost it after he realized that the overall package that Verizon Bundle is offering on their website is much cheaper than what Comcast Triple Play. Once he realized the price was much different, he decided to appeal to many things, including a lot of things that don't matter much:
"You'll have two bills". It's all automatic debt for me.
"You'll have to sign a contract". I don't plan on switching services every six months.
"They will charge you a full month payment when you subscribe". Ok, so they will charge me $100 on my first month instead of $30.
"Their Internet price doesn't include the $6.50 for the ISP". Right, so instead of paying $94.97 I'll have to pay $101.47. That's still $60 less than Comcast.
"They will increase the price by $35 after 3 months". That's right, they will charge $136.47 which is $24 less than Comcast.
So, John turned to his how to screw a customer book and start rambling on how DirecTV steal from the customer, why would I do business with somebody that steal from me, etc.
After all is said and done I sent an email to Comcast through their website complaining about John and within the hour got a response from Ervia D. apologizing for the occurrence.
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September, 2007