This kind of email really make us happy and energyzed to continue on.
A customer replying to us after we answered a customer support question (XYZ is the name of the competitor replaced)
"Thanks so much. . I recently set up a XYZ website and it was so easy to use. Then I tried to upload additional pictures and nothing happened. I tried several times and sent 3 emails for help and no one responded to me. So I am so happy that you got back to me so quickly! What are your thoughts on XYZ?